Returns & Exchange
We love to keep our customers happy so we will try our hardest to ensure your products arrive safe and sound. But its always a good idea to have a backup plan so just in case please read the following information:

Our policy lasts 7 days from the day you receive your items. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will not offer refunds or exchange due to a change of mind.

We only refund or replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@smooshiefacepets.com.au to discuss any issues you may have & we will work with you to resolve the matter quickly & efficiently.

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